National Pen
Test orders stuck for new launch
Incident Resolved: CTIM-1717
National Pen’s Local IT team confirmed that the urgent order was placed back into a manual batch and they were able to return it. Moving the case status to Contained.”
Please contact CTIM or see ticket for more details.
UPDATE:
All MIS Paperless teams have checked the issue and found that the required event status has not been transmitted back to the Paperless system from the Piranha software. Local IT teams would need to check the setup of the press software and retry these jobs.
Next update after we’ve heard back from the fulfiller’s local IT teams.
UPDATE:
Escalation sent to: Paperless: Rhydon Squad
Engaging additional MIS squad for assistance.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
Engaging additional MIS squads for assistance.
New Incident: CTIM-1717
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
Production reported that certain test orders are stuck in transmitted status. The orders are crucial for the launch of a new workflow in the Australia plant.