Missing/Incorrect NPI Data for Multiple Products in Snowflake

解決済み 2025年08月25日 04:28 EDT

Incident Resolved: CTIM-1713
Incident contained
Please contact CTIM or see ticket for more details.

更新済み 2025年08月20日 04:49 EDT

UPDATE:

Next update will be Friday, August 22.

更新済み 2025年08月14日 09:16 EDT

UPDATE:

Team will pick up resolution again on Monday after Indian holiday tomorrow.

更新済み 2025年08月14日 03:58 EDT

UPDATE:

Team has identified that the missing product data in Snowflake for this case was due to a manual deletion not being synced. They will re-trigger the event to update Snowflake and have event monitoring in place to handle such failures in the future. Next update will be shared when re-trigger is completed and the Snowflake data update is confirmed.

更新済み 2025年08月13日 13:29 EDT

UPDATE:

Product Catalog teams have identified two separate causes for the missing data. Since the impact is not critical, the investigation will continue during business hours (IST).

更新済み 2025年08月13日 11:03 EDT

UPDATE:
Escalation sent to: PCD: Cheetah Squad

As the relevant Support team is already investigating this issue we are redirecting this escalation to them to handle during their business hours and provide an update within 24 hours.

検証中 2025年08月13日 10:23 EDT

New Incident: CTIM-1713
Priority: Low
Escalation sent to: Data Domain: Support for review.
Multiple products in Snowflake are showing missing or incorrect NPI data for Vista. Preliminary findings indicate this may be related to a past migration or script execution. The data was intact up to a certain product version but appears to have been lost afterward. Please investigate during business hours and share an update within 24 hours.