Product Configuration
Vista has noticed a spike in 500 errors for the MAiSe API.
Incident Resolved: CTIM-1712
Error rates have been at zero for the past hour. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been deployed and we can confirm the error rate has decreased significantly. We will continue to monitor the issue until things have stabilized.
UPDATE:
Impact confirmed to affect customers who select items that are out of stock will be blocked at checkout, but only if they selected the out-of-stock items. If other items exist in the cart are in-stock, the checkout will proceed despite the actual availability.
No additional details on the fix at this point. Next update in 1 hour.
UPDATE:
Product Catalog teams are actively working on a fix. Next update in 1 hour or sooner if the fix is deployed.
UPDATE:
Team has traced the problem to the relevant service and is currently working on a fix. The next update will be provided within an hour.
UPDATE:
No updates yet. Dev team continues to investigate the Vista website stock issue with high priority. Next update when we get any information from them or max in 1 hour.
UPDATE:
Dev team is online and actively investigating the Vista website stock issue with high priority. Next update will be provided when we hear back from them or max in 1 hour.
UPDATE:
Escalation sent to: PCD: Strandbeest
Paging team to investigate Vista website stock issue.
UPDATE:
Escalation sent to: PCD: Strandbeest
Adding another Support team, who are in the US timezone to investigate during their business hours.
New Incident: CTIM-1712
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating a high-priority incident affecting Vista, where a spike in 500 errors for the MAiSe API has been impacting the UX Mods—specifically the Quantity Selection page at /configure/quantity—across the Order History, Cart, and Order Details pages. The issue has been ongoing since 4 PM UTC on 11 August. CTIM will follow up with the Support team during their business hours, which begin in approximately 5 hours (2 PM IST).