Batch stuck, halting calendar workflow

Resolved Aug 12, 2025 4:30 PM EDT

Incident Resolved: CTIM-1709
No further problems reported from production. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Aug 12, 2025 1:40 PM EDT

UPDATE:

The batch in question has been rejected since the product is not yet onboarded for the fulfiller. The workflow should now be unblocked, pending confirmation from production.

Updated Aug 12, 2025 12:35 PM EDT

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Adding additional MIS teams for assistance.

Investigating Aug 12, 2025 12:31 PM EDT

New Incident: CTIM-1709
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
Batch stuck in Package Creation, currently halting calendar workflow in production.