Rest of the world

UPDATE:

Customer confirmed that the error rate has dropped. We will continue monitoring for another 15 minutes to ensure stability before marking the issue as contained.

UPDATE:

One of the support teams has identified the root cause and is working on a fix by reverting recent changes. Issue is expected to be resolved within 10 minutes. Next update will be provided once we hear back from the customer confirming resolution or max in 30 minutes.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe

Adding support team to help investigate this issue.

UPDATE:

Printdeal is experiencing a high volume of 500 errors from pricing endpoints, causing failures in displaying prices, adding items to cart, and placing orders. The issue began at 09:55 CEST and is affecting all products. Multiple teams have been engaged to investigate. The root cause appears to be errors from a downstream service but the issue is still ongoing with no resolution yet. Support teams are actively investigating this issue with high priority. Next update in max 30 minutes.

UPDATE:
Escalation sent to: PCD: Product Services

No improvements so far, and the error rate has increased. Requesting assistance from another support team to help investigate the issue. Next update in max 30 minutes.

UPDATE:
Escalation sent to: PCD: Product Operations

Adding another support team to assist with the investigation. Next update in a maximum of 30 minutes.

UPDATE:

While the error percentage is known, the exact number of customers currently affected is not yet confirmed. CTIM will try to capture this count in the final document.