Order Management

UPDATE:

No additional details from today. The fix is still in-progress on the fulfiller’s side. We will update again once we have more info from their investigation.

UPDATE:

The problem has been identified and the fulfiller is currently working on implementing a fix. Next update once they’ve confirmed the fix has been deployed.

UPDATE:

The fulfiller is working the issue internally. We will send another update once we have more details on their investigation.

UPDATE:

Issue is still pending review by fulfiller. They have been contacted by email earlier today. Once we have additional details from them, we can continue the investigation (expected by tomorrow morning ET).

UPDATE:

Investigation has found action to be taken by Goldstar to accept orders. Next update when we have found a way to reach Goldstar.

UPDATE:

The Product Operations team will resume working on this issue during their business hours. CTIM will check back in at 1 PM IST.

UPDATE:

The team is still investigating incident affecting Cimpress open, order stuck issue at high priority. The next update will be provided in 1hour or less.

UPDATE:
Escalation sent to: PCD: Product Operations

Paging Product operations team for further assistance on this issue.

UPDATE:
Escalation sent to: eCommerce Support

Paging e-commerce support for assistance on Cimpress open order issue.