Mug products Goldstar orders unable to batch with 'Package Creation Failed'

Resolved Aug 12, 2025 5:32 AM EDT

Incident Resolved: CTIM-1699
Orders reinjected. Incident Contained.
Please contact CTIM or see ticket for more details.

Updated Aug 12, 2025 3:16 AM EDT

UPDATE:

Orders being reinjected. Next update when remediation is complete.

Updated Aug 11, 2025 7:19 PM EDT

UPDATE:

Fulfiller confirms the product config has been corrected. Orders will need to be re-injected by Paperless teams before they can be produced. Next update once this has been completed.

Updated Aug 9, 2025 2:45 AM EDT

UPDATE:

Batches are not working due to customer side configuration that will be looked at on Monday. Next update on Monday.

Updated Aug 9, 2025 2:20 AM EDT

UPDATE:

Team is online and actively investigating. Next update in max 30 minutes.

Investigating Aug 9, 2025 2:11 AM EDT

New Incident: CTIM-1699
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
National Pen Mexico Goldstar Mug orders that must ship today cannot be batched with error ‘Package Creation Failed.’ Please help to investigate.