Visualization

Catalog Scenes Broken-no product images displaying

Resolved

Incident Resolved: CTIM-1695
Post team actions, the missing catalog scenes appear to be resolved. Incident Contained.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Team believe they understand the root cause and are actively taking steps to mitigate. Next update in max 30 minutes.

Updated

UPDATE:

Teams actively pursuing a lead with the highest of priority. Next update in max 30 minutes.

Updated

UPDATE:

The appropriate teams are identified and continue to work on this with the highest or priorities. Next update in max 30 minutes.

Investigating

New Incident: CTIM-1695
Priority: Critical
Escalation sent to: Artwork Tech: Rendering for review.
It was reported ~30 minutes ago that Drukwerkdeal (Printdeal) products (all) are providing no catalog/preview scenes on the website. This is being investigated at highest priority. Next update in max 30 minutes.