Artwork Generation

UPDATE:

No additional details; the issue is not expected to be resolved until next week. Teams should notify CTIM if the impact worsens.

UPDATE:

Currently the proposed fix would likely not be implemented until next week at the earliest. If the current impact doesn’t warrant a continued critical-level response, we will contain this issue and ask that the teams notify us once the problem is resolved.

We will keep this open, though, until we’ve received confirmation of the actual customer-facing impact.

UPDATE:

Vista product teams are working the issue during business hours with input from CT Artwork. We will update again once we’ve have more details on the ETA to implement a fix.

UPDATE:

Vista team members currently on PTO who will need to take action here. Next update when they have returned and actions are taken to resolve.

UPDATE:

Awaiting customer feedback. Next update when we have a response.

UPDATE:

Teams have further investigated and found that customer information/possible action needed. Next update in max 3 hours.

UPDATE:

Next update in 7-8 hours once the teams are back online (IST morning).

UPDATE:

Support teams have confirmed that this is a known issue and is not currently affecting enough orders to be considered urgent. At this point, no additional teams are being paged though the problem will be investigated as a priority during their business hours.