UPDATE:

The problem was identified, corrected and the issue now seems to be resolved. We will wait another 15 minutes to be sure before containing the incident.

UPDATE:

Failed shipments error rates have improved since 11am ET. We will keep monitoring the issue. Next update in 30min.

UPDATE:

Dev team is still actively looking into the shipping error issue with high priority. Next update will be shared within 30 minutes or sooner if there are any developments.

UPDATE:

Adding DPK plant to this escalation.

UPDATE:

Support and Development teams are still investigating the shipping error issue with high priority. Initial findings suggest the problem may extend beyond carriers and could be affecting other services as well. We will share the next update once we hear back from the teams or max in 30 minutes.

UPDATE:

Support and Development teams are actively investigating the issue of shipping error which appears to be affecting multiple carriers. The root cause has not been identified yet. Next update will be shared once we hear back from them on the progress or max in 30 minutes.

UPDATE:

Correction to last update: Dev team has not made any changes yet.
Support and Development teams are actively investigating the issue which appears to be affecting multiple carriers. The root cause has not been identified yet. Next update when we hear back from them or max in 30 minutes.

UPDATE:

Dev team has implemented some changes but the issue still persists. While some shipments are going through successfully, others continue to fail. The team is actively investigating with high priority. Next update in another 30 minutes.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Adding Dev team for assistance. Next update in 30 minutes

UPDATE:

Support team is continuing to investigate the shipping error issue with high priority. Issue started around 3:30 AM ET and so far, 515 shipments have been affected for WND and 124 for VEN. Next update will be shared once we hear back from them on the progress or max in 30 minutes.

UPDATE:

Support team continues to investigate on the shipping error issue with high priority. Next update when we hear back from them or max in 30 minutes.

UPDATE:

Relevant support team is online and investigating the issue of Shipping error with high priority. Next update in max 30 minutes.