Inventory and Delivery Planning
Failed Workflow due to Unauthorised error on FOMA from 'product families' endpoint
Incident Resolved: CTIM-1685
Incident Contained, backlog is now under control.
Please contact CTIM or see ticket for more details.
UPDATE:
Workflow process is back up after action taken and backlog is currently being cleared with items able to progress into production. Next update to contain the incident once backlog is fully cleared.
UPDATE:
Sending as MPI to reach wider business unit audience. Currently, 8K+ items are stuck in a workflow process that means they are not able to progress to production of any Cimpress Business Unit. This is ongoing since 17:30 ET on August 4 and is actively being investigated at the highest priority. Next update in max 30 minutes.
UPDATE:
Team is online and actively investigating incident affecting order flow.
New Incident: CTIM-1685
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Requesting immediate assistance in investigating issue wherein an unauthorized error on FOMA from ‘product-families’ endpoint since roughly 17:30 ET has caused workflow on Fulfillment Order Manager to fail over 3k+ times.