Incident Resolved: CTIM-1684
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Issue should now be resolved, pending confirmation from each plant.
UPDATE:
The support/dev teams have identified the likely problem in the Google Cloud infrastructure for the service. They’re currently working on a fix. Next update in 15min.
UPDATE:
Issue is currently being reviewed by Inbound Logistics team. Next update in 15min.
UPDATE:
Escalation sent to: Fulfillment: Inbound Logistics
Redirecting escalation to Inbound Logistics.
UPDATE:
Escalation sent to: Fulfillment: Plant Optimizations/NPI
Engaging former MIS dev squads for assistance.
UPDATE:
Logistics support team has been reviewing the issue and identified a common problem in the order config details among the examples provided by the plants. They are still working the problem. The incident has been sent as an MPI due to the multi-site nature of the impact. Next update in 15min.
New Incident: CTIM-1684
Plant: ALL PLANTS (Viper)
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.