Product Configuration
Paperless orders are are stuck in fulfilment workflow
Incident Resolved: CTIM-1683
The support team confirmed that the issue is resolved; hence, we are moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support team has confirmed that the orders were successfully transmitted. We are now awaiting confirmation from the fulfiller to consider the issue contained.
UPDATE:
Support team has joined the investigation. Teams are collaboratively looking into the issue of stuck orders. Next update in max 1 hour.
UPDATE:
Escalation sent to: PCD: Trdelnik Squad
Adding another Support team to assist on resolving the issue.
UPDATE:
Escalation sent to: PCD: Product Operations
Paging the Support team for immediate assistance. Next update in max in 1 hour.
UPDATE:
An escalation has been sent to the relevant Support team to investigate the orders stuck in the Fulfillment workflow. We will provide the next update once we hear back from them or max in 1 hour.
New Incident: CTIM-1683
Priority: High
Escalation sent to: PCD: Product Operations for review.
Many National Pen orders are stuck in fulfilment workflow for NPL and NPC locations. Requesting team to look into this during business hours with high priority.