Product Configuration
Orders are stuck in processing state for several BUs
Incident Resolved: CTIM-1678
Tradeprint informed us that it’s an internal issue at the Cimpress Dundee location. They are working on a fix now. Moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: eCommerce Support
As requested adding eCommerce support for further assistance on the issue.
New Incident: CTIM-1678
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Product operations team is currently investigating at high priority an incident affecting Tradeprint and several BUs, where more than 1.5K orders are stuck in processing state . Next update in 30mins or less