Casino Workflow Blocked

Resolved Jul 31, 2025 12:45 PM EDT

Incident Resolved: CTIM-1676
Initial reports from production indicate the issue is resolved for Casino and Laser workflows. Incident is contained at this point, but we will keep the channel open to monitor the situation for now.
Please contact CTIM or see ticket for more details.

Updated Jul 31, 2025 12:14 PM EDT

UPDATE:

A fix has been pushed for Laser workflows, pending confirmation from production.

Updated Jul 31, 2025 11:43 AM EDT

UPDATE:

A deployment has been rolled back which has resolved the problems in Casino workflows. Paperless teams are now checking the Laser workflow issues. Next update in 30min or sooner.

Updated Jul 31, 2025 11:25 AM EDT

UPDATE:

Production in CZH has reported similar issues. This is likely a global service issue. Upgrading to Major Production Incident (MPI)

Dev teams are already engaged and working the problem. Next update in 30min or sooner.

Updated Jul 31, 2025 11:19 AM EDT

UPDATE:

Production reports that the issue seems to have self-healed. We will keep the issue open for now in case additional problems arise.

Investigating Jul 31, 2025 11:10 AM EDT

New Incident: CTIM-1676
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Production reports Casino workflow is blocked due to errors. Multiple machines are stopped.