National Pen
(NatlPen-MEX) Error in the Piranha application on padprint process machines.
Incident Resolved: CTIM-1674
Problem has been resolved. Incident is contained and teams have begun working on order remediation.
Please contact CTIM or see ticket for more details.
UPDATE:
Reopening this issue as the fulfiller has reported the problem has reoccurred. Dev teams have been notified.
Incident Resolved: CTIM-1674
The team has redacted the batches, so the failed orders should be re-batched and include the proper package. We are now moving the case status to ‘Contained.’ The RCA will be shared by the respective team.
Please contact CTIM or see ticket for more details.
UPDATE:
The support team has verified that the deployment is picking the correct format. The team is currently working on retrying the failed orders. The next update will be provided once we receive feedback on the retried orders.
UPDATE:
All teams are actively working together to resolve the issue. Next update when we hear back from them on the resolution or max in 2 hours.
UPDATE:
Escalation sent to: Artwork Tech: Prepress
An additional support team has been brought in to assist with the investigation. The next update will be shared once we hear back from them or in 2 hours.
UPDATE:
The Support team is online and actively investigating the issue with high priority. Next update in max 1 hour.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
Paging Support team to look into this request. Next update when they are online and start with the investigation
UPDATE:
An escalation has been sent to the Support team to look into their business hours with high priority. Next update in 2 hours.
UPDATE:
We received confirmation from the local IT team that this is not related to a Piranha issue. The Dninjas team is looking into it and will provide an update based on their findings.
New Incident: CTIM-1674
Priority: High
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is working on a high-priority incident affecting NatlPen-MEX, where errors are occurring in the Piranha application on pad print process machines. Adding the Dninjas team to confirm if this is a non-Piranha issue.