Stores
Customer design and checkout issues
Incident Resolved: CTIM-1672
Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been pushed and the problem appears to be resolved, pending confirmation from the fulfiller.
UPDATE:
No additional details at this point. eCommerce and Product Catalog teams are still working the problem. Next update in 30min or sooner.
UPDATE:
Support teams continue to investigate the issue. Next update in 30min or sooner.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding Product Catalog domain teams for assistance.
New Incident: CTIM-1672
Priority: Critical
Escalation sent to: eCommerce Support for review.
We’re currently seeing a problem with the BoxUp website with the design and checkout flow. The first reports indicated that customers could not add the ‘Square Mailer Box’ to their cart. While recreating the issue, we’ve noticed that templates are failing to load in the design step before even getting to the cart.