National Pen
(NatlPen-MEX) (Shift Order Summary - Mexico - Laser Engraving) Not received in email
Incident Resolved: CTIM-1670
Support team has sent the shift order summary email to the customer, confirming that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The root cause of the issue has been identified and resolved. Team is currently in the process of pushing a large volume of data to Snowflake. To ensure system stability, this is being done in smaller, controlled batches. We are currently monitoring the situation on this. Next update when we hear back from the team.
UPDATE:
Support team continues their investigation with high priority. Next update in max 1 hour
UPDATE:
The team is still working on high priority issue affecting NatlPen-MEX, where the ‘Shift Order Summary - Mexico - Laser Engraving’ email has not been received. Next update in 30 minutes or less.
UPDATE:
Escalation sent to: Paperless: Symphony Squad
Adding symphony squad for further assistance on this issue.
New Incident: CTIM-1670
Priority: High
Escalation sent to: Paperless: Rhydon Squad for review.
CTIM is currently working on high priority incident affecting (NatlPen-MEX) where Shift Order Summary - Mexico - Laser Engraving) Not received in email. Next update in 30mins or less