Product Configuration
Missing "Shape" Attribute in Product Linker Without Intentional Change
Incident Resolved: CTIM-1659
The team has confirmed that the issue has been resolved and everything is working as expected. Hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been pushed at ~3:30pm ET. The package needs to be updated for the Prepress UI before the changes will take effect. Next update once Prepress teams have deployed the change.
UPDATE:
The Kraken squad is currently working on the issue. The next update will be provided once we hear back from the support team.
UPDATE:
Product links have been rolled back to a previous version while the fix is being deployed. We will update again once the fix is in production (no exact ETA, currently in the deployment pipeline).
UPDATE:
The team has identified the fix and is currently working on deploying it. The next update will be provided in 1 hour or less.
UPDATE:
The team is still investigating the incident affecting Vistaprint, where the ‘Shape’ attribute has been unexpectedly removed from the product linker. The next update will be provided in 1 hour or less.
UPDATE:
The team is still investigating the incident affecting Vistaprint, where the
‘Shape’ attribute has been unexpectedly removed from the product linker. The next update will be provided in 1 hour or less.
UPDATE:
The team is still investigating the incident affecting Vistaprint, where the ‘Shape’ attribute has been unexpectedly removed from the product linker. The next update will be provided in 1 hour or less.
New Incident: CTIM-1659
Priority: High
Escalation sent to: PCD: Product Operations for review.
Artwork is currently investigating, as a high priority, an incident affecting Vistaprint. Artwork team have observed that in the product linker shown below, the ‘Shape’ attribute has been unexpectedly removed. The next update will be provided in 30 minutes or less.