Product Configuration

UPDATE:

Vista EU Packaging team has updated they are currently prioritizing another rejection problem with no ETA yet on a fix for this incident affecting delivery options for vinyl and PVC free banners due to a product configuration. Due to the low-urgency, CTIM will request next update by Friday if one not provided earlier.

UPDATE:

Support teams in Vista confirm the issue is ongoing but a fix will not be ready until early next week. We will send another update by Monday to evaluate to progress.

UPDATE:

Last update from the support teams indicate that both Product Catalog and Vista teams had resolved the issue with the product config but it needs to be updated on the website, which requires assistance from the EU Vista Pricing team.

Next update once they have updated the version and we can evaluate whether the problem is resolved.

UPDATE:

The Vista EU Large Format team is currently working on the issue. The next update will be shared once we hear back from them.

UPDATE:

The problem has been identified and the owning squad in Vista has been contacted to make the necessary changes. We will send another update once we’ve heard back from that team who is able to modify the product and fix the issue.

UPDATE:
Escalation sent to: PCD: Product Operations

Adding Product Operations team for further assistance on this issue.