Vista

UPDATE:

As the issue persists, the Vista team is actively working on it. They have set up the necessary scenes and are currently testing with orders to determine if it resolves the problem. Next update will be shared once we hear back from them regarding the outcome.

UPDATE:

No additional details at this point. Currently waiting for more details from the Vista team so that the investigation can continue.

UPDATE:

The Vista team checked the scenes and made the changes, but they did not reflect on the orders. Therefore, the support team has requested Vista to share an order after the fix to investigate further. The next update will be provided after we receive input from the support team following their analysis.

UPDATE:

Issue is pending review by the product owner in Vista. Next update will be once we have received more details from them and can evaluate if a fix has been completed.

UPDATE:

Since there is no production currently, the team will look into this issue during U.S. business hours, around 8:30 AM EDT. We will escalate if the team requires immediate assistance.

UPDATE:
Escalation sent to: Fulfillment: Plant Optimizations/NPI

Adding Support team to help investigating this issue. Next update in max 30 minutes

UPDATE:
Escalation sent to: MIS Press Integration

Adding Support team to help investigating this issue. Next update in max 30 minutes

UPDATE:

Team is online and actively investigating the issue with high priority. Next update in max 30 minutes.