Cimpress Open all new orders are being rejected due to fulfillment issue

解決済み 2025年07月27日 14:46 EDT

Incident Resolved: CTIM-1654
Customer confirmed that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年07月27日 14:12 EDT

UPDATE:

Support team has confirmed that plans have been successfully generated for all affected orders. We are currently awaiting confirmation from the customer to reinject the affected orders. Next update once we hear back from the customer.

更新済み 2025年07月27日 13:53 EDT

UPDATE:

Support team is still investigating the issue of orders stuck in fulfillment with high priority. Next update in max 30 minutes.

更新済み 2025年07月27日 13:31 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics Support

Requesting another Support team to assist on this issue. Next update in max 30 minutes.

更新済み 2025年07月27日 13:22 EDT

UPDATE:

Support team is online and looking into the issue of orders stuck in fulfilment with high priority. Next update in max 30 minutes.

検証中 2025年07月27日 13:16 EDT

New Incident: CTIM-1654
Priority: Critical
Escalation sent to: eCommerce Support for review.
Several orders are currently being rejected due to an error, and all new Cimpress orders are affected. The first impacted order was observed last night, with additional new orders being impacted since 5:30 PM Tunis time.