North America
Customers not receiving shipping acknowledgments
Incident Resolved: CTIM-1628
The fulfiller confirms the issue is now resolved. Incident contained at this point.
Please contact CTIM or see ticket for more details.
UPDATE:
Still waiting for response from the fulfiller. Next update in 30min or sooner.
UPDATE:
Permissions config has been updated, pending confirmation from the fulfiller.
UPDATE:
Access domain and Logistics teams are currently working the issue. Next update in 30min.
UPDATE:
Escalation sent to: Access Domain
Adding support teams for Access domain to assist with updating the permissions.
UPDATE:
Escalation sent to: eCommerce: Optic
Adding eCommerce dev squad for assistance.
UPDATE:
Logistics dev squads are reviewing the issue before we raise the issue to eCommerce for assistance. Next update in 30min.
New Incident: CTIM-1628
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
Customers are not receiving shipment notifications for orders through third-party fulfillers. The items show a valid tracking number from the carrier but the orders remain in ‘production’ status. Logistics teams have been working the issue which started last week and is currently impacting ~600 orders which could be held in customs.