Product Configuration
More than 1K orders stuck in processing state for Printdeal
Incident Resolved: CTIM-1622
The team has mitigated the issue for now and is currently working with the AWS team to identify the root cause. The case status is being moved to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
After the team made some changes, the order count has started decreasing. Next update in 30 minutes or less.
UPDATE:
Team has identified the issue and is currently working on the issue.
UPDATE:
Escalation sent to: PCD: FuN (Trdelnik)
Pixartprinting and Esyflyer also reported the same issue. Paging Trdelnik squad for further assistance on this issue.
New Incident: CTIM-1622
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Product Operations is currently investigating, at a Critical priority level, an incident affecting Printdeal. Over 1,000 orders are stuck in a processing state. Next update in 30 minutes or less.