Webshell/Viper Slowness & Shipping Errors in multiple workflows

Resuelto Jul 24, 2025 7:27 AM EDT

Incident Resolved: CTIM-1621
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Actualizado Jul 24, 2025 7:11 AM EDT

UPDATE:

The team is still investigating the incident affecting the Windsor plant. The issue involves Webshell/Viper slowness and shipping errors across multiple workflows and is being treated with Critical priority. Next update in 30 minutes or less.

Actualizado Jul 24, 2025 6:59 AM EDT

UPDATE:
Escalation sent to: Vista: Networking

Adding Networking team for further assistance on this issue.

Investigando Jul 24, 2025 6:51 AM EDT

New Incident: CTIM-1621
Plant: WND
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Nova Squad for review.