Batch is stuck for Casino process

Resolved Jul 23, 2025 11:26 PM EDT

Incident Resolved: CTIM-1620
The Support team has unblocked the stuck batch and Customer also confirmed that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jul 23, 2025 11:10 PM EDT

UPDATE:

The Support team is online and looking into the stuck batch issue with high priority. Next update in max 30 minutes.

Investigating Jul 23, 2025 11:06 PM EDT

New Incident: CTIM-1620
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Batch is stuck for Casino process. The production process has been stopped for now. Affected machines: , CLR 2 HEAD 2.
Stuck batch: CLR 2 HEAD 2: WQN3SZEJLCIVGDM