Design Editor Not Loading for Certain Products

Resolved Jul 23, 2025 1:17 PM EDT

Incident Resolved: CTIM-1619
Design previews are loading now as expected on the website and within cockpit. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jul 23, 2025 1:10 PM EDT

UPDATE:

Issue seems to be resolved now on the website. Fulfiller is currently checking Cockpit to verify.

Investigating Jul 23, 2025 12:55 PM EDT

New Incident: CTIM-1619
Priority: Critical
Escalation sent to: eCommerce Support for review.
The design editor is not working on the BoxUp storefront for multiple products. Currently gathering additional details in the incident channel to isolate which calls might be failing.