Europe
Manifest Issues with DPD Air
Incident Resolved: CTIM-1611
Manifest issues have been resolve and the correct documents are now available. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Logsitics teams are nearly done with generating the manifest docs. The process should be completed within 5-10min. We will update again as soon as next steps are provided.
UPDATE:
Additional teams are online to review the issue. Next update in 30min.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging additional dev squad for assistance.
UPDATE:
Voiding the shipments did not seem to fix the issue, investigation ongoing. Next update in 30min.
UPDATE:
Logistics teams have identified 4 shipments causing the manifest issue that need to be voided. After that, the manifest should be able to process as expected.
UPDATE:
Logistics support/dev teams are still working the problem. Next update in 30min or sooner.
UPDATE:
Support teams are online and reviewing the issue. Next update in 30min.
New Incident: CTIM-1611
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
VEN production has reported manifest issues with DPD Air. Requesting assistance from Logistics dev squads. Additional details are being gathered in the incident channel.