National Pen
Laser Current backlog report not accurate
Incident Resolved: CTIM-1609
We are containing this incident as there has been no response from the customer and no further reports of the issue.
Please contact CTIM or see ticket for more details.
UPDATE:
Team has implemented the fix resolving the issue. Awaiting response from the customer to confirm on this.
UPDATE:
The relevant team found the root cause and working on fixing the issue with high priority. Next update in max 30 minutes.
UPDATE:
The relevant team is online and actively investigating the issue with the Laser Current Backlog report showing inaccurate data. This is being treated with high priority. Next update in max 30 minutes.
UPDATE:
Escalation is sent to the relevant team and currently awaiting their response. Next update when we hear back from them.
New Incident: CTIM-1609
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Downloading a laser current backlog reports seems to be not accurate, as its missing a few production open.