National Pen
Comments Not Showing in Problem Management
Incident Resolved: CTIM-1606
Problem has been verified as resolved. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The issue should be fully resolved, pending confirmation from production.
UPDATE:
Escalation sent to: Paperless: Rhydon Squad
A fix has been deployed for new items added to the Problem Management queue. Engaging additional MIS squads for assistance in remediating the affected orders.
UPDATE:
The issue has been identified and a fix is in-progress. Next update in 30min or sooner.
New Incident: CTIM-1606
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
After the Laser v2 deployment, terminated orders in the Problem Management app are not displaying comments from production. Currently impacting 87 orders.