National Pen
GS Orders Stuck in Laser Workflow
Incident Resolved: CTIM-1605
No additional problems reported from production. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Orders are ready to be batched for production, pending confirmation from the fulfiller.
UPDATE:
The team is still working the issue. We will provide another update in 30min or sooner if the problem has been resolved.
UPDATE:
The supporting squads are working to release the stuck order so it can be re-batched. We will send another update in 30min or sooner.
New Incident: CTIM-1605
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
Production reports that a large (50k qty) GS order is stuck in ‘created’ status and unable to be batched. They have tried to manually batch the order without any success.