National Pen
Issue with Batches for new Laser Deployment
Incident Resolved: CTIM-1604
Since additional logging has been put in place to capture more data if the issue reoccurs, we will consider this issue resolved for now. We will continue to investigate the root cause if a new incident arises related to the same problem.
Please contact CTIM or see ticket for more details.
UPDATE:
Enhanced logging is in place to help capture more data if it happens again. We are continuing to monitor the system and the issue has not reoccurred so far. We will provide further updates if we observe any recurrence or gain new insights.
UPDATE:
The plant has confirmed they can wait until business hours for the batching and permissions issues to be fully resolved since they are not blocking production. We will send another update once the MIS teams are back online and we have additional details to share.
UPDATE:
Support teams are still working both issues (batching and permissions) separately. All machines are currently unblocked and the root cause for the rollover/reassigned batches will be determined during business hours. Currently, they are working to unblock the permissions issues for the affected users. Next update in 30min or sooner.
UPDATE:
Support teams are reviewing the batching issue. Production confirms the machines are not blocked, though they are seeing an issue now with users unable to view the shift plan due to permission issues. This might be unrelated, we’re currently checking. Next update in 30min.
UPDATE:
Escalation sent to: Paperless: Rhydon Squad
Redirecting to alternate squad for assistance.
New Incident: CTIM-1604
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
Production in National Pen (MEX) has reported unexpected activity for batching on multiple machines. The batches that were expected to rollover for the current shift have been reassigned instead. It’s been raised as a critical issue since it’s related to the new Laser v2 deployment.