Artwork Generation
Variant Generation Slowness
Incident Resolved: CTIM-1602
No additional reports of problems. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The dev team has rolled back the previous release for the affected service. The response times appear to be improving for calls to the API from other services. We will monitor the issue for 30min before closing the issue.
New Incident: CTIM-1602
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Artwork teams identified a degradation in the services that support the variant generation process for customer-facing sites. The Artwork support/dev teams are actively investigating the problem.