National Pen
Production Plan Unavailable in Inkjet
Incident Resolved: CTIM-1595
Team confirmed that the issue has been resolved, moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams are continuing to investigate the issue with the orders that are still not visible in the plans. Next update will be provided within the next hour.
UPDATE:
Customer is still unable to view orders that were expected to roll over and the Support team continues their investigation. Next update in max 1 hour.
Incident Resolved: CTIM-1595
There is a plan in-place now for the current shift. Incident is contained. The support teams will investigate the root cause during their business hours (~3 hours from now).
Please contact CTIM or see ticket for more details.
UPDATE:
The support team is able to generate a new schedule, though it will only be for the next 30 minutes until the next shift. Currently awaiting confirmation from production.
UPDATE:
Escalation sent to: Paperless: Symphony Squad
Adding additional MIS teams for assistance. Next update in 30 minutes.
New Incident: CTIM-1595
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Production plan not showing for current shift in Planner UI. All machines in Inkjet workflow currently halted and unable to produce this shift.