Trust Suite (COAM, authorization)
Timeout error with Access COAM service permisison check route
Incident Resolved: CTIM-1576
The team redeployed the service and is not seeing any issues for now. They will connect with AWS Support to identify the root cause. The case status is being moved to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
Team is still investigating incident affecting the Access COAM service issue at critical priority. Next update in 30mins or less
UPDATE:
As per the latest update, the team has not found any issue with CloudFront so far. They have advised service owners using the endpoint to scale up their infrastructure to check if that resolves the issue.
UPDATE:
Access team is investigating the issue with AWS team on call. Next update in 15mins.
New Incident: CTIM-1576
Priority: Critical
Escalation sent to: Access Domain for review.
Access Domain is currently investigating a Critical Priority incident affecting the Access COAM service, where users are encountering timeout errors related to permissions. The next update will be provided in 15 minutes.