Europe

UPDATE:

Support team has updated the configuration and one order has been shipped successfully. We will wait for the remaining orders to complete shipping before declaring the incident as contained.

UPDATE:

Dev team has identified the root cause of the issue which is related to a misconfiguration in the carrier account setup that is impacting both shipping and manifest generation. Support team is currently working on resolving the issue. Next update when we hear from them on the resolution or max in 1 hour.

UPDATE:

Binning is currently halted in the plant and shipments are unable to proceed. Dev team is online and actively investigating the issue with high priority. We will continue to share updates as the investigation progresses or within the next hour at the latest.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Adding the relevant team for assistance.

UPDATE:

Upon review, Support team found that the Product ID was not configured in the initial carrier account setup. They are currently reaching out to the relevant carrier team to verify if any modifications were made on their end. Additionally, this issue has been escalated to the relevant Development team who will be joining shortly to assist with further investigation. Next update will be shared when we hear back from Dev team or max in 1 hour.

UPDATE:

The relevant team is online and actively investigating the order shipment issue with high priority. Next update will be shared within the next hour.

UPDATE:

Need immediate assistance on this issue as the plant is facing significant impact.