OneCommerce
Service Price Loading Slowness
Incident Resolved: CTIM-1558
The customer has confirmed that prices are now loading correctly. Incident is considered contained at this point. The team will continue to evaluate the root cause and share further updates
Please contact CTIM or see ticket for more details.
UPDATE:
The relevant team is online and currently investigating the price loading slowness issue with the highest priority. Next update in max 30 minutes.
New Incident: CTIM-1558
Priority: Critical
Escalation sent to: eCommerce Support for review.
Since 6:32 CEST, the time to load service prices has increased, resulting in timeouts on our end. As a result, two options that should appear in the selector are missing due to this error. If prices can’t be retrieved for certain services, those services are not displayed causing the corresponding options to disappear from the selection.