Pricing
Tax not being applied to some customer orders
Incident Resolved: CTIM-1552
The fix has been deployed and the previous cache has been cleared. The team confirmed that they are now able to create orders with the correct tax applied. Hence, we are moving the case status to “Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Since we haven’t yet been able to confirm the resolution due to timezone differences, we will keep the incident open and send the next update once we hear back from the other teams.
UPDATE:
The fix has been deployed and previous cache cleared. The problem should now be resolved. We will try to get a confirmation from the original reporter or eCommerce before containing the incident.
UPDATE:
Code changes are now being deployed which should resolve the issue. The impact seems to have been limited to customer orders that were directly modified in Cockpit and not affecting all website orders. Next update in one hour or sooner once the fix is in prod.
UPDATE:
Support/dev teams have identified the likely cause and are working on a fix which could take a few hours to build, test and deploy. We send another update on the progress in 1 hour or sooner if additional details become available.
UPDATE:
The issue is currently being reviewed by internal teams within Product Catalog Domain. Next update in 30 minutes.
New Incident: CTIM-1552
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Issue raised by Tradeprint where certain customer orders do not have tax applied. The issue appears to be specific to certain customer profiles, though it’s currently growing in scope.