Supplier Integrations
MCP Orders Services Degradation
Incident Resolved: CTIM-1544
We’ve had no reports from the fulfillers of problems with order flow today. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Next update in 30 minutes. If we’ve had no indication of problems from the fulfillers at that time, we’ll contain the incident.
UPDATE:
Since the issue could have affected orders for all business units, we’re adding those to the escalation just in case they’ve had any reports on their end.
New Incident: CTIM-1544
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
An increase in average response times was identified by Product Catalog Domain for several services related to order flow. The issue has since recovered, lasting from 11:50am ET to ~12:13pm ET. The services are now functioning normally, though we’re opening an incident in anticipation of reports from fulfillers of order flow problems during the outage. Currently not paging any squads for assistance.