Order Management

UPDATE:

Final part of the fix for the Orders API issue in production has been deployed and the problem is now resolved. Order counts have been corrected and initial verification looks good. We are currently awaiting final confirmation from the fulfiller before declaring the incident contained.

UPDATE:

The problem has been broken down into three parts, two of which have been solved already. The last item will require additional testing before a fix can be released tomorrow during IST hours.

We will keep the incident open and follow up with the teams before AM ET to verify the fix. In the meantime, customers may be unable to view previous orders in the ‘My Orders’ page.

UPDATE:

eCommerce support teams are still working the issue which has been identified. Next update in 30 minutes.

UPDATE:

BoxUp is now able to see the orders, but a few are still returning an empty array. The team is currently investigating the issue. Next update in 30mins or less.

UPDATE:

The team has identified the root cause and is currently deploying a fix to the Search service. The next update will be provided after the fix has been deployed.

UPDATE:

The team is still investigating the incident affecting BoxUp, where the Orders API is failing. This issue is being treated with the highest priority. The next update will be provided within 30 minutes or less.

UPDATE:

The team is still investigating the incident affecting BoxUp, where the Orders API is failing. This issue is being treated with the highest priority. The next update will be provided within 30 minutes or less.