CoreCommerce
Prindeal is unable to create Zendesk tickets from Cockpit
Incident Resolved: CTIM-1530
Team rotated the API credentials using the account provided by the fulfiller which resolved the issue. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has identified the issue and is currently working on the fix. The next update will be provided within one hour or less
UPDATE:
Team is still investigating incident affecting Prindeal, where users have been unable to create Zendesk tickets through Cockpit at highest priority. Next update in 1hour or less.
New Incident: CTIM-1530
Priority: High
Escalation sent to: eCommerce Support for review.
The Ecommerce team is currently investigating, with the highest priority, an incident affecting Printdeal, where users have been unable to create Zendesk tickets through Cockpit since yesterday at 11:16 AM EDT. The next update will be provided within one hour or less.