Product Configuration
Business Card Orders with Blank Backs Failing
Incident Resolved: CTIM-1520
This incident was contained on 6/16/2025
Please contact CTIM or see ticket for more details.
UPDATE:
The most-likely cause was identified as an issue in Studio that occurred last Friday (6/13/2025) and the failed orders are just now being routed into manufacturing.
The problem has since been fixed, but we will have to work on remediation during business hours tomorrow (ET). Next update in 12 hours or sooner if we are able to confirm the next steps for fixing the previously-affected orders.
UPDATE:
The problem is still being reviewed by Vista support/dev teams. No additional info at this point. Next update in 30 minutes.
UPDATE:
No additional details at this point, pending review by the Vista team who owns Studio. Impact remains at ~300 items that will need to be remediated once the problem is resolved. Next update in 30 minutes.
UPDATE:
Support teams from CT and Vista are currently reviewing the issue. Next update in 30 minutes or sooner.
UPDATE:
Escalation sent to: Vista: PBM (IRT)
Engaging Vista to reach out to their product and studio teams for further investigation.
New Incident: CTIM-1520
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Currently 300+ orders for NA Business Cards are failing to draw due to a possible product config issue. Viper Plant Optimization team identified the issue where certain SKUs are failing to draw after being accepted into production but not due to a prepress issue. More details are being gathered in the incident channel.