NatlPen-MEX batches are stuck, and the production process has been halted for now.

Resolvido Jun 7, 2025 5:17 AM EDT

Incident Resolved: CTIM-1508
The team has resolved the batch stuck issue; therefore, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.

Atualizado Jun 7, 2025 4:45 AM EDT

UPDATE:

The team is still investigating the incident affecting NatlPen-MEX batches. The batches are stuck, the production process has been halted, and GS orders are being impacted. This remains our highest priority. The next update will be provided within one hour or sooner.

Investigando Jun 7, 2025 4:37 AM EDT

New Incident: CTIM-1508
Priority: High
Escalation sent to: Paperless: MIS D’Ninjas for review.
NatlPen-MEX batches are stuck, and the production process has been halted for now affecting GS orders.