National Pen
Orders rejected from Paperless
Incident Resolved: CTIM-1497
Contain Incident. Awaiting National Pen confirmation on Resolution.
Please contact CTIM or see ticket for more details.
UPDATE:
The orders have been reinjected and should now be routed to the correct fulfiller, pending confirmation from production.
UPDATE:
The support team is currently waiting for the NP Oracle team to come online to manually reinject the order. The next update will be provided after we hear back from the Oracle team.
UPDATE:
Support teams are working towards the re-injecting the orders. Next update in 30 minutes.
UPDATE:
Support teams are diagnosing why the orders are still being routed to the wrong location. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: MIS D’Ninjas
Adding alternate MIS Paperless dev team for assistance in identifying where the orders have gone since being injected into Paperless system.
Incident Resolved: CTIM-1497
All the affected orders have been re-injected for production. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Order re-injection still ongoing; requires assistance from Paperless dev team. Next update in 1 hour.
UPDATE:
Support teams are still working to re-inject the orders. Next update in 30 minutes or sooner if we can confirm the items have been sent to production successfully.
UPDATE:
Paperless support teams have resolved the issue and we’re currently working with Platform Support to re-inject the affected orders.
New Incident: CTIM-1497
Priority: Critical
Escalation sent to: Fulfillment: MIS Symphony Squad for review.
25 high-priority orders currently unable to be produced due to rejection from Paperless system. Gathering details in incident channel.