Product Configuration
Rejections for specific SKU
Incident Resolved: CTIM-1494
The rejected orders have all been remediated and are in production. Vista product teams will still need to make corrections on their end before the product is reenabled. The incident is contained, though we will follow up to confirm the product status early next week.
Please contact CTIM or see ticket for more details.
UPDATE:
A workaround has been implemented to prevent additional orders for this product until the corrections have been made. A plan to remediate the rejections is in progress. Once the affected orders are fixed, a permanent fix will be applied so the product can be made available again to customers. Next update in one hour.
UPDATE:
Teams from CT and Vista are coordinating now to implement a fix for the issue. Next update in 30 minutes.
UPDATE:
Support teams have identified a possible issue with the product and are working to fix the problem. Next update in 30 minutes.
UPDATE:
Support teams are currently reviewing the issue. Next update in 30 minutes or sooner if additional details become available.
New Incident: CTIM-1494
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Vista has reported 180+ order rejections for SKU CIM-GQYNT1P1. Currently gathering details in the incident channel.