Cimpress Technology

Artwork Design

  1. Visão Geral
  2. Artwork Technology
  3. Artwork Design
  4. Problema

Preview Issue in Design Review – Common Workaround Not Working

Resolvido

Incident Resolved: CTIM-1471
The team has confirmed that the issue is now resolved; therefore, the case status is being updated to ‘Contained’.
Please contact CTIM or see ticket for more details.

Investigando

New Incident: CTIM-1471
Priority: Critical
Escalation sent to: Artwork Tech: Rendering for review.
The preview is not loading in Design Review. Basic troubleshooting steps have been attempted but they did not resolve the issue. On inspecting the page team observed the following error:
“Object reference not set to an instance of an object.”
This issue appears to be affecting a large number of users.