Product Configuration
Orders stuck due to bad MDR URL
Incident Resolved: CTIM-1454
Team has fixed the issue and the order is reinjected successfully. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams are still reviewing the issue. Next update when we hear from the team or maximum in 30 minutes.
UPDATE:
Support teams are currently reviewing the issue. No additional details at this point. Next update in 30 minutes.
New Incident: CTIM-1454
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
BoxUp reported some orders being stuck in production for custom square mailers. The example orders have an improper output for the manufacturing document URL (showing as a PDF instead of the expected JSON).
The issue is considered critical at this point after being unable to find a resolution since it was first raised on Thursday, May 15. Production Operations is currently working the problem. Next update in 30min.