GS batches unable to produce

Løst 12. May 2025 kl. 17:36 EDT

Incident Resolved: CTIM-1428
Both batches in the original escalation should now be ready for production. Incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 12. May 2025 kl. 16:57 EDT

UPDATE:

Support/dev teams are still investigating the issue. Next update in 30 minutes.

Opdateret 12. May 2025 kl. 16:38 EDT

UPDATE:
Escalation sent to: Fulfillment: MIS D’Ninjas

Rhydon has identified a potential problem with the stuck batches. Adding D’Ninjas for assistance.

Opdateret 12. May 2025 kl. 16:20 EDT

UPDATE:

The support team is currently online and reviewing the issue. Next update in 30 minutes.

Undersøgelse 12. May 2025 kl. 15:54 EDT

New Incident: CTIM-1428
Priority: Critical
Escalation sent to: Fulfillment: MIS Rhydon Squad for review.
National Pen currently has two overdue GS batches that are stuck and unable to be produced. Batch details and previous discussion are in the incident channel.