Customers unable to create account on Vista website

Løst 12. May 2025 kl. 12:42 EDT

Incident Resolved: CTIM-1427
Account sign-up issues have been resolved as of 11:55am ET (~45 min ago). Vista support teams confirm the functionality is restored on their end. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 12. May 2025 kl. 12:20 EDT

UPDATE:

The problem seems to have been corrected at this point though we’re still monitoring the issue.

Opdateret 12. May 2025 kl. 11:57 EDT

UPDATE:

Support teams have identified an issue with a third-party service. An urgent ticket has been raised with the service. We will update again in 30 minutes or sooner as more details become available.

Opdateret 12. May 2025 kl. 11:46 EDT

UPDATE:

Bumping this issue to MPI level since it affects all users who try to create an account.

Undersøgelse 12. May 2025 kl. 11:41 EDT

New Incident: CTIM-1427
Priority: Critical
Escalation sent to: Access Domain for review.
Vista customers are currently unable to create accounts on the website. Users receive a message that ‘Sign up failed’. Logs show timeouts and request limit issues. More detail in the incident channel.