Order Management
Shipping Console issues for Printdeal users
Incident Resolved: CTIM-1423
No further reports of issues from production. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Production reports that the symptoms have improved considerably. We will keep the incident open for another 30min in case the problem returns, but we don’t expect there to be any additional issues.
UPDATE:
The problematic service was restarted and should now be functioning normally, pending confirmation from the fulfiller.
UPDATE:
The issue has been identified and Optic Squad is currently working on a fix. If the orders do not go through after retrying, please compile a list and post it to the channel so the items can be processed manually. Next update in 30 minutes or less.
UPDATE:
Updating domain/service to eCommerce. The support team is online and currently reviewing the issue. Next update in 30min or sooner if more details become available.
UPDATE:
Escalation sent to: eCommerce Support
Gengar Squad found the delays are coming from requests to the FOMA service from Shipping Console UI. Requesting assistance from eCommerce now. Next update in 30min or less.
New Incident: CTIM-1423
Priority: Critical
Escalation sent to: Logistics: Gengar for review.
Printdeal users are having issues with the shipping console UI where it has trouble loading an order. Requesting assistance from Gengar Squad.